About Us

Caring Forward Support Services

Supporting You with Care, Clarity, and Confidence.

At Caring Forward Support Services, we believe every person deserves support that is compassionate, reliable, and tailored to their needs. We’re here to help you make the most of your NDIS plan — with guidance that feels personal, not overwhelming.

We’re a small, people-focused team with deep experience in the NDIS sector. Our focus is 100% on support coordination — it’s what we do best, and what we’re passionate about.
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Need Help?
Call us directly
Send us an online enquiry
Make a referral through our website

We’ll get in touch to understand your needs and talk through how we can help.
Caring Forward Support Services for Victoria

Our Story

Caring Forward was created to fill a gap many people were feeling in the NDIS space — a need for support that was truly personal, dependable, and easy to understand. After working in the industry since 2020, our founder Norm Frost saw first-hand how important good support coordination is — not just for managing services, but for building confidence and independence.

That’s why Caring Forward is built on trust, compassion, and genuine care.

Our Mission

To provide clear, caring, and expert support coordination services that empower NDIS participants to live with choice, control, and confidence.

Our Values

To provide clear, caring, and expert support coordination services that empower NDIS participants to live with choice, control, and confidence.
  • Trust & Reliability
  • Compassion
  • Clarity
  • Expertise

Who We Support

We work with a wide range of NDIS participants, including:
  • People with physical or psychosocial disability
  • Participants with complex needs
  • Children, young adults, and older participants
  • People from culturally and linguistically diverse (CALD) communities
  • New participants just starting their NDIS journey

Moving Forward, Together

Whether you’re just starting with the NDIS or you’ve been navigating it for a while, we’re here to make things easier. Our job is to take the stress out of service coordination so you can focus on what matters most — living your life, your way.
We’re here to support you — every step of the way.

Support coordination is a type of NDIS-funded support that helps you make the most of your NDIS plan. We assist you in understanding your plan, connecting with the right services, and building the skills to manage your supports more independently over time.

  • Level 1 – Support Connection:
    Basic support to help you understand your NDIS plan and connect with service providers.

  • Level 2 – Support Coordination:
    Ongoing help managing your services, solving problems, and building your independence.

  • Level 3 – Specialist Support Coordination:
    Higher-level support for participants with complex needs or in challenging circumstances. Includes crisis planning and coordination.

  • NDIS participants of all ages and backgrounds

  • People with physical, intellectual, or psychosocial disabilities

  • Participants with complex or high-level needs

  • People new to the NDIS or transitioning plans

  • CALD and regional clients needing tailored support

It’s simple. You can:

  • Call us directly

  • Send us an online enquiry

  • Make a referral through our website

We’ll get in touch to understand your needs and talk through how we can help.

Yes — to work with Caring Forward, you’ll need to have funding for Support Coordination included in your current NDIS plan. If you're not sure if it's included, we can help you check.

Absolutely. We take privacy and confidentiality seriously. Your information is stored securely and only used to support your care — never shared without your permission.

Looking for NDIS Support Coordination?

Support Coordination that’s independent, reliable, and always focused on you.
Types of Cares

NDIS Registered Provider

Proudly supporting participants and families across Victoria

Need help now?

Get in touch — we’re here to guide you every step of the way.
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